Help Center

Product Information


What kind of mug do you use?

How are the mugs designed and made?

Why do my mugs look different in actual or when I compare it to my monitor?

Will the mugs peel or fade?

Order Processing and Payment

How can I order?

What are your accepted modes of payment?

How long will it take for me to receive my order?

I don't like ordering online! Do you have a physical shop?


I have my own design, can you print my design for me?

I want something customized, can you make a mug for me?

I want to see my custom-made mugs before ordering, can you show me the design first before I pay?

How long does it take to make a customized mug?

I have an event/ project and want mugs printed, can you print in bulk?


How much is shipping?

How long is shipping?

Do you ship internationally?

Refunds and Returns

I received a broken mug, what do I do?

What is your return policy?

About Mug Shop Manila

Business Details

Where are you located? Can we visit and buy directly from you?

What are your business hours?

Are you a registered business?