Help Center

Our mugs are 100% ceramic, white mugs (approximately 3.8” height x 3.2” diameter) with a handle. They are 11-ounce, microwave and dishwasher-safe mugs.

All designs are digitally-made by Ciara Juan, owner and creator of Mug Shop Manila. We hope in the future to partner with other local artist to showcase their work!

We do not sell mugs that may have licensing issues as we believe artists should get paid or given credit for their own work. We have acquired commercial licenses for the use of all digital elements / fonts / patterns you see on our mugs.

Mugs undergo a dye sublimation process, which allow these beautiful artworks to come to life. Mug printing is done in our workshop in Quezon City, Philippines to ensure that every mug meets our quality standards.

Photos might differ in actual due to several factors. One reason could be due to monitor calibration. Computer monitors setting and type vary, so each photo will look different when viewed across different devices. The amount of light and kind of light you are using when viewing the product may also affect the way you see colors. The sublimation process may also affect how colors are transferred on mugs.

Rest assure we quality control items that leave our studio and we will only send you mugs that are worthy of FB likes or Instagram hearts!

The design on the mugs undergo dye-sublimation process. The mugs have an anti-fade coating to ensure it will last long. However, as with any object the quality may decline depending on use and care.  

To ensure that your mugs will last for a long time, we recommend that you handle the mugs carefully as they are ceramic and are breakable. Do not display under direct sunlight as the UV rays will cause the ink to fade. Store in room temperature when not in use. And although mugs are dishwasher-safe, we recommend that they be hand-washed with a soft sponge as this is a more gentle way to cleanse. 

Simply put the item/s that you want in your shopping cart and proceed to check out for your payment instructions! :) 

We only accept cash deposits or bank transfers via BPI and BDO.

Upon confirmation/receipt of payment, we need at least 3-5 business days (M-F) to make your mugs. Shipping within the Philippines may take 3-5 business days as well. Customized and bulk orders will take longer to produce and subject to confirmation. Kindly notify us if you have a deadline and we will try our best to accommodate a rush order.

You can find some of our mugs in the following retail locations:

Quezon City:

• Hey Kessy in UP Town Center Mall
  
• Common Room in #325 Dela Rosa St. Katipunan Avenue
  
• Gift Avenue Cafe in Gateway Mall
• Biblio in Ayala Malls Cloverleaf (Balintawak)

Marikina: 

• Biblio in Ayala Malls Feliz

Pasig:

• Biblio in Ayala Malls The 30th

Makati:

• Common Room in Rockwell Power Plant Mall 

Manila: 

• La Local at 810 Castro St., Taft Avenue, Malate 
  

Muntinlupa:

• Common Room in Alabang Town Center

Of course! Please contact us and send us your file in PSD or JPEG format so we can check the image quality.

Only send images/ files that belong to you or have permission to use. Please do not steal other artist’s work. We may decline to print images that may violate any licensing laws.

Absolutely! Please contact us or email us at hello@mugshopmanila.com to inquire about your mug idea. Kindly let us know your concept by explaining and giving samples of what kind of design you are looking for. Also let us know of your delivery address and if you have a deadline so we can let you know if we can accommodate your request. 

If you're ready to place your order you may fill out this order form.

We only start designing after payment has been made. Designing takes time and skill so we do not do this for free. 

You can browse through our huge mug collection so you can see our design style before ordering. You may also consult with us first if we will be able to execute your idea. 

Once we receive full payment for your order, we will work on the design based on our initial directive. You may have 2 revisions if you are not happy with our initial designs. Revisions should still look similar or close to original order requests so we encourage you to be clear and concise about your requests. For additional changes, additional fees may be charged to the client to cover designer’s time. 

Once we have received payment, kindly allow us 1-3 business days to work on your design/s. We will email you back with a digital proof for your checking and approval. 

Kindly give us 1-2 business days to email you back with your revision. Naturally, the more revisions you have or the longer your take to approve the design, the longer it will take for us to print your mug.

Once your design is approved, we need 3-7 business days to print and prepare your mug for shipping. 

This is just and estimate. Production time may vary depending on total quantity. 

Shipping within the Philippines takes 1-7 business days depending on your address.

Yes, we can print in bulk. Kindly contact us directly for a quotation. It will help if you give us information about your needs. 

• What and when is the event? 
  
• What kind of mug/s do you need? 
  
• How many mugs do you need? 
  
• Where will the mugs be delivered?
• By when should you have the mugs? 

You should receive your package within 1-3 business days for Metro Manila addresses and 3-7 business days for provincial addresses. 

We're sorry to hear that your package was damaged by the courier! Even if we box and/or bubble wrap all orders, accidents may still occur. We are sorry for any inconveniences this has caused you!

Kindly email (hello@mugshopmanila.com) us photo proofs of your broken item within 24 hours from delivery time so we can file a complain with the courier.  We will be glad to print you a new one at our expense, however, reshipping fees will be shouldered by the buyer. 

If you are not happy with your purchase, kindly contact us within 7 days from receiving the item to coordinate returns. Do not send items without informing us. We will only grant refunds or exchanges for items that are returned intact or unbroken, unused, and in its proper packaging. Shipping fees for returns will be shouldered by the buyer. 

We do not accept returns or exchanges for customized mugs as these are made specifically for you. Kindly make sure you spell check and double check customized requests before finalizing your order. 

Our studio is located in Marikina, Metro Manila, Philippines. 

Mug Shop Manila, like many local businesses is a home-grown brand. Unfortunately, we cannot accommodate site visits. 

Our business hours is Monday to Friday, 9 AM to 5 PM.

However, you will sometimes find us emailing or responding to your messages beyond these hours! 

Yes! Mug Shop Manila is a brand extension of Soul Sparks Gifts and Jewels Boutique (www.1soulsparks.com). We’ve been selling our creations locally and abroad since 2012 and this year we decided to open a separate store so we can focus on selling mugs. Well, because we love mugs!